22 Jun 2021

Administration and Support Apprentice wanted at Merton Connected

Do you a young person, keen to step into the world of work? We are looking for an Administration and Support Apprentice to join our team.

This is a fantastic opportunity for someone who is keen to learn with a personable manner. You will be working directly with customers, partners and statutory bodies. Your responsibilities will include customer service and working with the marketing and communications team, an eye for detail and accurate use of data information is really important.

This is a lovely opportunity to develop the skills to provide customer service and administrative  support to the organisation, with 3 key areas of responsibility as directed by their line manager:

  • Maintaining the Merton Connected database
  • Supporting marketing and communications
  • Providing central support to the different Merton Connected teams

Main duties and responsibilities

  • Manage telephone and email enquiries, correspondence and office visitors
  • Maintain the database;  ensuring new contacts are included on Mailchimp
  • Support customers and staff with database enquiries; run regular reports
  • Organise surveys and draft findings to support reports for funders and partners
  • Undertake general office duties, provide administrative support to Merton Connected teams, including implementing office procedures and assisting procedure updates
  • Support the Marketing and Communications lead in website and social media marketing and comms activities, including supporting organising events

Skills required

  • Attention to detail – accurate and thorough approach
  • Good level of IT skills
  • Excellent grammar
  • Good organisational skills
  • Ability to work towards deadlines and prioritise workload

Personal qualities

  • Excellent interpersonal skills and communication skills both written and spoken
  • Well presented
  • Enjoy meeting people and helping to support the wide range of services that Merton Connected provides
  • Excellent punctuality and reliability
  • Team player
  • Mutual respect; treating others with courtesy and respect at all times
  • Mature outlook
  • Caring and empathetic attitude
  • Committed to learning new skills and taking on new challenges

Training to be provided

You will attend South Thames College - Tooting for your off the job training. The Customer Service Standard will enable apprentices to deliver high quality products and services to customers of their organisation. The course will cover understanding the different needs of customers and managing their expectations. The apprentice will also understand their organisation's core values, policies and procedures including any complaints processes and digital media policies.

Future prospects

Potential to gain Customer Service qualifications. Career growth within Merton Connected and/or the wider sector and wider training applicable to role requirements.


  • Salary: £ 12000 per year
  • Working Week: 35 hours per week, Monday to Friday 9-5pm
  • Duration: 12 Months
  • Possible Start Date: 06/09/2021
  • Application Close Date: 30/06/2021
  • Apprenticeship Standard: Customer service practitioner (Level 2)


Apply Here